We Make You Feel Comfortable

About Us

At Xury Hotels, we believe travel is more than just a destination; it's a collection of experiences. We strive to create unforgettable moments for every guest, from the moment you step through our doors. Our thoughtfully designed hotels offer a blend of comfort, style, and personalized service, allowing you to truly relax and immerse yourself in your surroundings. Whether you're exploring a new city, seeking a tranquil escape, or simply looking for a place to call home away from home, Xury Hotels is your gateway to extraordinary travel.

Our commitment to exceptional service, combined with stylish and comfortable surroundings, ensures that your stay with us is truly unforgettable.

Full Refund

Cancellations made up to 48 hours before the check-in date qualify for a full refund, minus processing fees.

Partial Refund

Cancellations made within 24-48 hours before check-in incur a 50% charge of the booking amount.

No Refund

Cancellations within 24 hours of check-in or no-shows are non-refundable.

Early Departures

Guests departing earlier than scheduled will not be refunded for the remaining nights.

Special Promotions

Bookings under special promotional or discounted rates are non-refundable unless stated in the promotion terms.

Changes to Reservation Dates

Date changes are subject to availability and may incur additional charges or rate adjustments.

Non-Refundable Rates

Some rates or packages may be non-refundable regardless of the cancellation date; these will be noted at booking.

Group Bookings

Refund policies for group bookings may vary. Please refer to your group contract for specific terms or contact our team for details.

Force Majeure

In case of unforeseen events such as natural disasters or government restrictions, HotelHorizon reserves the right to offer alternative solutions in place of refunds, subject to policy adjustments.

Processing Time

Refunds may take up to 7-10 business days to process, depending on the payment method and financial institution.